Terms & Conditions - Awarded | 5 Star Hotel in Lucknow
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Term & Conditions


Check-in/Check-Out timing

Check-in Time: 2:00 PM

Check-out Time: 12:00 PM


Hotel Standard Policies

Unless specifically specified in standard reservation confirmation voucher issued by The Centrum Lucknow.

Family Plan Policy

Children age 12 and under sleep free in existing room bedding. Rollaway, child rollaway and cribs may incur extra charges.


ID Requirement

For security purposes, valid Indian Government approved photo identification with address is required at check-in for all guests occupying the room. Acceptable forms include a driver’s license, passport, Aadhar card, and/or Voter ID. A copy for the record will be made of the document at check-in. Foreigners are mandated to provide valid VISA upon arrival before Check-in.


Late Checkout Policy

Late checkouts between 12 noon and before 6 pm will be charged 50% of one night’s room rate. After 6 pm, guests will be charged one night’s room rate.


Parking Policy

Daily valet parking is available free of charge for all overnight and visiting guests. Parking is at the owners’ risk. Overnight parking is available only for in-house guests after stipulated security checks. The hotel is not liable in the case of theft of or damage to any parked vehicle(s).


Babysitting/Child Care Policy

The hotel does provide babysitting services. The same needs to be informed to the reception 24 hours in advance. The charges for the same are INR 500/hour for a minimum of two hours.


Early Arrival Policy

Early arrivals before 9 AM will be charged for one night’s room rate. Arrivals between 9 AM and 2 PM will be charged at 50% of the room rate.


Facility Use Policy

Use of recreational facilities, such as the pool, gym, and spa, is governed by minimum age requirements. As a general guideline, these services can only be used or requested by guests 16 years of age and above. Guests 15 years of age and under must be accompanied by an adult guardian. The hotel is not liable to provide safety and security for any individual and it is considered that the user is medically/physically fit and is trained before utilizing any hotel facility. Please contact the hotel directly for more information.


Security Policy

For security reasons, all rooms will be checked once every 24 hours for occupation and usage. Duplicate keys to the guest room will not be issued without the presence of the registered guest(s), and only after the presentation of valid photo identification.
The hotel does strict CCTV camera monitoring and CCTV access is prohibited for guest viewing for any reason.


Smoking Policy

All public areas within the hotel are non-smoking. Smoking is permitted only in smoking rooms located on designated floors or in designated outdoor smoking areas. The sale of tobacco and tobacco products to minors under the age of 18 is not permitted. Smoking in a non-smoking room is not permitted.
As per the notification dated 30th May 2008 issued by the Ministry of Health and Family Welfare, smoking in public places including hotels, restaurants, refreshments, banquet halls, etc. is an offense and prohibited with effect from 2nd October 2008 by law.
Smoking in a Non-smoking area or in Non-smoking rooms will attract a penalty of 20,000 INR per occurrence per person.


Cancelation/ Deposit Policy

All reservations are to be guaranteed with a Credit card or advance payment or through company deposit, the hotel is authorized to charge no-show retentions or charges per reservation in case of non-arrival of the guest. Reservation can be canceled without any charge 72 Hours in advance of the check-in date unless specified differently in the standard reservation confirmation voucher issued by the hotel. Certain reservations are non-refundable and non-cancellable, in all such cases Credit card is charged at the time of booking/reservation. The entire stay amount including taxes will be charged in case of late cancellation or No show.


Payment Policy

At the time of Check-in, Hotel will collect Room and taxes with an approved Credit card provided at check-in or alternative mode of payment provided for the entire stay reserved. In addition, to stay charges, the hotel will take the certain value of incidental charges to avoid any disruption or inconvenience during your stay.

Extra Bed / Extra Person Policy

One older child or adult is charged INR 1500+ taxes per person per night in an extra bed. The maximum number of extra beds/children’s cots permitted in a room is 1. Extra Person does not include any supplement/inclusions of the rate to the third person.

Outside food and Beverage Policy

The hotel does not allow outside food and beverages to be brought in the hotel unless approved separately through written permission. Outside food and beverage, consumption by resident guests is considered at their risk and the hotel will not be liable for any damage/inconvenience.
Guests are advised to take a personal driver or request for a cab/taxi and are strictly prohibited to drink and drive, as per Indian Law. Guests failing to abide or not announce at the time of drinks service will be held individually responsible for failing to cooperate and mislead the hotel.

Visitor Policy

The hotel does not allow outside visitors, who are not registered with the hotel as occupants inside the guest room corridor or guest rooms. Guests’ meetings and entertainments are permitted in public areas or restaurants only. Photo ID proof and extra occupancy charges are mandatory for registering additional guests.

Guest Room Usage

Storing of articles combustible or hazardous in nature in the guest room is strictly prohibited. Usage of banned products or consumption of narcotic products/drugs is strictly prohibited. It is understood that guest room usage by guests is not for any activity not permitted under Indian Laws.
We do not allow Poker chips/cards (Gambling), Hookah, Firearms / Weapons & Flammable items inside the hotel.
The guest agrees that he/she shall not engage in, or wilfully or negligently allow to occur in any illegal act such as for example Gambling, etc but not limited to activities covered under the Telangana Gaming act and other Acts and Rules in force.

Usage of Camera and Photography/videography equipment

The hotel does not allow professional cameras/ Drone(s) camera usage. Photography is prohibited unless written permission is granted. Photography, Commercial usage of photographs/videography within the hotel clicked at the hotel is prohibited and is subject to written copyright approvals by the authorized representative of the hotel.

Guest Conduct

The hotel reserves the right of admission and entry of persons entering the hotel’s facilities. In the unfortunate event that the client’s guests or their guest’s behavior become unacceptable and causes embarrassment or discomfort to others (guests or hotel staff) management of the hotel reserves the right to have the individual or individuals removed from the hotel’s premises.

SARS COVID – 19 Protocol

Guests are required to maintain social distance, Utilize Hand sanitizer/wash hands from time to time and wear masks all the time in addition to following all protocols as advised by authorities/Government.